Returns & Exchanges
At Secretreza, we stand behind our laser hair removal technology and offer a 90-day money-back guarantee to ensure your journey to smooth skin is risk-free. If you are not completely satisfied with your results, our dedicated support team is here to assist you with a seamless return or exchange process.
Initiate Your Request
Contact our customer support team via email with your order number and reason for return to receive your official Return Authorization.
Prepare the Package
Securely pack the Secretreza handset, charging cables, and original packaging to ensure the device remains protected during transit.
Ship the Device
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing